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Budget reviews. Great Service Easy pickup of the car. Friendly staff member. Car was fueled, clean, and ready to go. The vehicle smelled like covered-up smoke. However I'm pretty sure when I reserved it, it was supposed to be a non-smoking vehicle. Enterprise reviews. Middle Dr. Cleanliness 8. Car was brand new and very comfortable. Enterprise did not replace the car when we noticed a crack on the Car's windshield.
The Crack kept growing but they were adamant that it was very normal and did not need the car to be replaced for that. Yes, they took me back home also, which was nice. The kid who took me was friendly. From the beginning to the end of this process Enterprise representatives are excellent! Impressed Customer service was great, car was clean and in good condition. Cheapest deal. They should have notified us that they close at 2pm and that, they would not be able to rent us a car.
Their sign says go upstairs to the 2nd floor and someone will help you. Then upstairs it says we close at 2pm. So we had to pay double what our original reservation was and book with Hertz there on the spot. Nothing I booked a car at 7 pm. I reached at pm. Noone was there. Staff was nice Car smelled and was not the one I signed up for. The size of the car was good, and the mileage was excellent Pick up was a little strange when adding a second driver.
My most recent experience prior to this rental was with Alamo who allowed the second driver at no additional cost. The staff was overwhelmed, but polite. The drop off was super easy. Add more support staff at Columbus International Airport to assist customers. Thrifty reviews. Couple of details. With no information given on door code we were in an interesting situation.
No one at Avis was able to supply the code which is ridiculous. One person finally somehow remotely unlocked the thing.
All so unnecessary Also , the license plate tab was 8 months out of date. Did not pick up the car because the line at the rental counter was so completely utterly ridiculous.
Wound up renting from Hertz instead. Thank you so much!! Great car and looking forward to seeing the new parking garage at John Glenn International Airport!! Did a good job! Customer service was very rude when picking up the car. She said thrifty was recently bought by another company as if that would explain why the booking was not updated to state your own insurance was needed.
Especially now when it is difficult to reserve a car. Moreover, she was incredibly rude, and my experience was very negative that it makes me question what kind of service and support I would have if I were to rent a car to the extent I will never rent from Thrifty.
I went to Alamo next door and it was night and day. The customer service was so friendly and helpful, that I trusted them. In my haste to leave on my trip to put my mother on hospice, I forgot my credit card at home. Counter clerk was rude and unhelpful. I was stressed. I ended up going to Avis who would rent to me using a debit card. By the way, my mother did pass. I will not recommend Thrifty. Allow to change vehicle if dirty or smelly. Whole process smooth Line at desk to check car out.
There was no refund on the rental, even though the charge was fraudulent. It caused me to have to manage the situation with my bank. Budget reviews. I was very happy with the service, the Car was in great shape, had no issues, the only thing that could be improved was the car was dirty. I had to wipe down the inside and clean the windows before I left on my trip.
Easy and friendly pickup. Staff were friendly. Wait time 45 minutes to pick up a car that was scheduled and confirmed in advance. I needed a minivan and unfortunately budget was the only company with one available when I needed it. Aside from that budget did a good job with drop off and pickup , and the van was nice. They are incredibly unorganized and had no idea what cars they had and didn't have. I secured a full size SUV reservation and they didn't have any to provide me so I got a van.
I waited over an hour to get the van. Terrible experience! The biggest gripe was the service that we "suffered" waiting in line to formalize our rental. There were over thirty people in line nd only three positions opened. This was a holiday weekend, and anyone with any intelligence would have realized the need for substantially more open stations.
Returning the car was a breeze. There must have been cars in the return area, but it went very smoothly. Staff even encouraged us to "take our time" and not forget anything. Vehicle was clean but lacked an "owner's manual. The lady I rented from in Omaha was especially nice!
The car wreaked of smoke. I had to be in it for 10 hours, I felt sick the whole way, which made the trip dangerous. The business opened a half hour late so I was late getting to a meeting. The guy asked me to sign something saying the car was clean, damage free, and full go gas before i even saw the car. Thank goodness I checked it because it was filthy and had multiple damages. He gave 5 other cars to look at.
The cars were all filthy inside and out. Avis reviews. Except for the serious shortage of agents to fulfill reservations at CMH, the experience was great. The car was comfortable enough the inside glass was in need of cleaning and pricing has gone up. The entire process from reservation online to drop off was perfect. I love the KIA Fort it was drive so good. Staff was extremely helpful and knowledgeable! We appreciate them so much! Parking in lot is terrible.
They share a lot with a car dealer and there is barely enough room to drive through lot. Almost zero parking when we picked up. Car was not clean - both inside and outside, but we were stuck with the choice. Soon as I drove off the lot, the sensor said there was a flat tire. Sure enough the rear driver tire had a nail in it! Again, we had to have the car and returning it wasn't really an option. Tire Discounters fixed for free. When we returned, it was two hours after they were said to be open, but I still had to wait 45 minutes for someone to show up and unlock the place.
When checking out, the guy just printed out the bill and gave it to me without going over it. I stayed until he did. I also tried calling customer service while waiting and the automated answering wasn't helpful at all. All in all, the customer service is not good and I've had better, cleaner rental vehicles elsewhere. Car was nice The car hand not been cleaned and Avis had one person working the counter and he had to also go get the cars.
It took 1 hour and 50 minutes to get my car!!!!!! Drop off was easy. It took a long time to pick up the car 40 minutes even though there was only one person in front of me in line. The cars weren't ready. I had absolutely no choice, and the car was not what I had ordered. It was really flashy--something I did not want at all as a woman travelling alone. Thanks again!! It was a little confusing and took us a while for figure out. Not renting from again. National reviews.
Much better price than other vendors. From Business: From pickup truck rentals to van rentals, rent a truck that solves your household or commercial transportation need from Enterprise Truck Rental.
Staff were prompt and professional not to mention friendly and helpful. Their attention to detail was much appreciated. Very nice and helpful staff. The experience was great and fast service. The vehicle was very nice, clean and comfortable. I love that this location is within walking distance of my home and office even though they will come pick me up. I have always been treated….
The staff was very friendly and helpful.
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